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Please note that not all content is translated or available to residents of all countries. Contact us for full details.
Yes, your policy can help if your bag has been damaged by the airline or other common carrier. You can make a claim for your damaged baggage and personal effects provided they are owned by you and you have taken all reasonable measures to protect your stuff at all times.
The maximum amount you can claim for damage to your baggage and personal effects and the per item limits depends on which plan you buy (Standard or Explorer).
Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the Travel Protection Plan for full details on what’s not covered.
Here are the main things that aren't covered for damage:
For customer service you can send a message or call Trip Mate direct:
Telephone:+1-844-207-1930 (toll free within the US and Canada)
Telephone:+1-816-905-3963 (international direct/collect)
The Trip Mate customer service team are available 24 hours a day, 7 days a week to answer your queries.
We’re here to help if you have a question about travel insurance. We’re available:
Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963
Before your trip, check the latest government advice for any travel alerts for your destination.
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