Travel Insurance and medical transport, Evacuation and Repatriation

This information is for residents of Helpdesk Global only.

What’s covered

Your policy covers medical transportation services for an injury or illness that occurs during your trip.

Under the terms and conditions of the policy, there is cover for emergency medical evacuation as long as it is ordered by the attending physician who certifies adequate medical treatments are not locally available and due to the severity of the condition, medical evacuation to the nearest adequate licensed medical facility where appropriate medical treatment can be obtained .

Emergency medical transport is also available if your medical condition requires you to be transported home to the USA to where you reside for further medical treatment or recovery. Transportation can be arranged as soon as your treating doctor agrees you are fit to travel.

There’s also cover for someone to accompany you to escort you home if medically required.
If you die, there’s cover for the reasonable and customary services for embalming, cremation and casket for transport and transportation of your remains home.

How it works

If something happens and you need necessary emergency transport or evacuation, you (or someone else) MUST contact the 24 hour emergency assistance team at One Call Travel Services Network as soon as reasonably possible for pre-authorization and assistance. 

The emergency assistance team’s medical consultant will work in consultation with you and your attending physician to decide and arrange the most appropriate transportation. Where you go, when and how you get there, the availability of transport and the suitability of the medical facilities nearby will depend on the situation.

What’s not covered

Travel insurance is not designed to cover everything, so take the time to read the full Travel Protection Plan for all terms, conditions and exclusions, so there are no surprises if you do need to use it.

Here are the main things that aren’t covered:

  • Any medical transportation or associated additional expenses which are not pre-authorized by the emergency assistance team
  • Any expenses that relate to a pre-existing medical condition.
  • Any costs once you get back home.
  • Anything else that's listed in the exclusions on the policy.

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Last Updated: Sep 24, 2019 08:19AM AEST