World Nomads: Making changes to your travel insurance policy

This information is for residents of Helpdesk Global only.

As we’ve recently changed our insurer, please select the date you bought your policy:

Policies purchased on or after 1 Nov 2018 (GMT)

Policies purchased before 1 Nov 2018 (GMT)
 

For policies purchased on or after 1 Nov 2018, your World Nomads policy is backed by certain underwriters at Lloyd's:

You can sign in to your World Nomads membership to make certain changes to your policy, view and print your policy certificate or policy wording. If you cannot see your policy details in your membership, please read this article first, then contact the World Nomads Service Team.

Information you can change before the policy starts:

  • Different start date: you can change the start of the policy to any day, except today’s date or a date in the past.
  • Add specified items onto your policy:  Increase the cover for high value items you’re taking or buying on your trip (Please note: you can only add specified items before the policy starts).
  • Changing your trip or activities:  If you chose the wrong region (or forgot to add a country), or you’d like to change the plan or adventure cover and you’re within the cooling off period, then you can cancel the policy and buy another one with the correct options. If your policy has already started, then we’re sorry, it’s not possible to change this or get a refund on any unused part of the policy if you change your mind.
  • Cancel your policy: we’ll give you a full refund if you cancel your policy within the 14 day cooling off period as long as you haven’t travelled under your policy, are not making a claim or are exercising any rights under the policy.   If you are a World Nomads member, you may cancel your policy by signing into your membership or by contacting us.

Once you’re on the road and after the policy starts, you can:

  • Extend your policy online through your World Nomads membership.  You must do it before 11:59pm UTC on the end date shown on your Certificate of Insurance and it’s subject to the terms and conditions in your policy.

Anytime:

  • Change your address within the same country of residence.
  • View/print your Certificate of Insurance. We‘ll always store this in your membership.

Things you can’t change once the policy is issued:

  • Your contact details. Let us know if you’ve made a mistake with your name, date of birth or have moved to a new address in a new country or change phone numbers etc. and we can update this for you.
  • Your destinations. Contact us for advice if you change your itinerary or need to know if you’re already covered for a different country or region.
  • Adventure sports. All plans come with a range of adventure sports included.  It’s not possible to upgrade your cover once the policy is issued – Read this article on how adventure sports coverage works, then contact us to understand your options.
  • Upgrading your policy mid trip: Sorry, it’s not possible to change the cover you have during your trip.
  • Changing your mind to travel: You can’t cancel and get a refund once the refund (cooling off) period expires or if you’ve already started traveling. If we do decide to refund you it is entirely at our discretion and we will charge a premium for the time you have been covered and administrative fees.

Other mistakes:

If you’ve made any other mistake on your Certificate of Insurance or you’ve generally got issues, please contact us and we’ll try to fix it for you.

For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream:

You can sign in to your World Nomads membership to make certain changes to your policy.

Before the policy starts:

  • Change the start date. You can change the start of the policy to any day, except today’s date or a date in the past.
  • Add specified items onto your policy. Increase the cover for high value items you’re taking or buying on your trip (Please note: you can only add specified items before the policy starts).
  • Cancel your policy. We’ll give you a full refund if you cancel your policy within the 14 day cooling off period and you promise you won’t use the policy in any way.
  • Type of cover, where you are going or the sports & activities you’ll do. If you chose the wrong region or type of cover and you’re within the cooling off period, then you can cancel the policy and buy another one with the correct options. If your policy has already started, then we’re sorry, it’s not possible to change this or get a refund on any unused part of the policy if you change your mind.

After the policy starts:

  • Buy more cover to extend your trip. You can extend anytime after the policy starts up until 11.59pm Australian Eastern time on your policy end date.

Anytime:

  • Change your address.
  • View/print your Certificate of Insurance. We‘ll always store this in your membership.

Things you can’t change:

  • End date of your policy. We’re sorry, but it’s not possible to get a refund after the cooling off period or after you leave home if you decide to end your trip early.
  • Upgrading your policy mid trip: Sorry, it’s not possible to change the cover you have during your trip.

Other mistakes:

If you’ve made any other mistake on your Certificate of Insurance (e.g. date of birth, name changes) or you’ve generally got issues, please contact us and we’ll try to fix it for you.

Get a travel insurance quote for your next trip

Last Updated: Nov 07, 2018 11:52AM AEDT