Does my travel insurance cover medical costs upfront or do I have to pay and claim later?

This information is for residents of Helpdesk Global only.

Who pays depends on what’s happened.
If it’s an emergency situation where hospital admission and/or medical evacuation is required, your coverage can coordinate payment with the hospital directly as long as the event is covered under your policy. 

To do this, we’d need to know something had occurred, so you or your travel companion will need to contact the 24/7 Emergency Assistance Team with as much detail as possible

If it's not urgent and you visit the local doctor, you may have to pay upfront.  If you do, you need to keep the receipts and medical records and make a claim online once the treatment is complete.

If you’re not sure, contact us and we can help. 



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Last Updated: Oct 05, 2019 09:18AM AEST