Am I covered by Travel Insurance if I'm hiking or Trekking?
This information is for residents of Helpdesk Global only.
The information below is for our Nomads who purchased a policy BEFORE Tue 3:00 pm (CST), 24 Jan, 2017.
If you purchased a policy AFTER Tue 3:00 pm (CST) (24 Jan, 2017), we're still working on getting updated content up for the new plans.
If you have any questions, feel free to send a message or call Travel Guard Canada's team directly:
Telephone: +1 416 646 3723 (outside Canada)
Telephone: 1 877 328 2528 toll-free from Canada and Continental US
We're here to help (CST): Monday - Friday 7am-8pm; Saturday: 8am-5pm; Sunday & Holidays: 8am-4pm.
The Standard plan can cover you while hiking or trekking.
You must be acting responsibly at all times while trekking or hiking and do not deliberately place yourself in danger.
How it works
If you become seriously ill or injured while trekking or hiking and need urgent medical assistance, cover includes:
- evacuation if it’s urgent and medically necessary (by the most appropriate means including helicopter when necessary and available).
- emergency medical expenses, for treatment at the hospital or by a physician at the local medical center; and/or
- repatriation home to the United States if you’re seriously ill or injured and unable to continue your trip.
If something happens and you need emergency transport or evacuation or if you are admitted to hospital, you (or someone else) MUST contact the 24 hour Emergency Assistance Team at Travel Guard as soon as reasonably possible for pre-authorization and assistance.
If a guide or tour operator wants to arrange your evacuation, please get them to contact our assistance team first to guarantee cover.
Where you go, when and how you get there, the availability of transport and the suitability of the medical facilities nearby will depend on the situation.
Who pays for medical treatment (and by this we mean the insurer pays upfront or you pay and make a claim later) depends on what’s happened to you and the necessary treatment required.
What’s not covered
Travel insurance is not designed to cover everything, so take the time to read the Policy wording for all terms, conditions and exclusions so there are no surprises if you do need to use it.
Here are the main things that aren’t covered:
- Any medical transportation or associated additional expenses which are not authorized by the Emergency Assistance team
- mountaineering - or rock climbing - using support ropes
- Any costs once you get back home.
- Search and Rescue
- Anything else that's listed in the exclusions on the policy.
If you have any questions, feel free to send a message or call Travel Guard Canada's team direct:
1 877 328 2528 toll-free from Canada and Continental US
+1 416 646 3723 collect from anywhere else in the world
Travel Guard Canada's World Service Centre is here to help 6am to 10pm, 7 days (CST/CDT).