Travel Insurance and medical transport, Evacuation and Repatriation

This information is for residents of Helpdesk Global only.

Amongst many other benefits, your travel insurance policy includes coverage for emergency medical transportation and evacuation services. 

What does your coverage offer?

Fun fact: New York has a limousine ambulance, Tokyo has a bus-sized ambulance, and you won’t care about either of those things in an emergency. That’s why our travel insurance not only covers ambulance but also transport via taxi and rideshare services if that’s the best and fastest option to get you to the hospital when you need to go. 

The benefits your coverage includes:

  • Medical air evacuation to a hospital in your home province (when required)

  • Airfare for a medical attendant to accompany you (again, if required) 

  •  Ambulance or taxi fares/rideshare (when an ambulance is not available) to transport you to the nearest medical provider. 

How it works

If, while travelling, you become ill, suffer an injury or get into an accident, you must call the 24/7 Emergency Assistance team, who will work with you to arrange the transportation you need.

We understand that sometimes it may be difficult to get a hold of the team when you’re dealing with an emergency. But you or someone else on your behalf should contact the 24/7 Emergency Assistance once you are the hospital. 

What may not be covered?

Travel insurance is not designed to cover everything. For example, if you want a ride in that party limousine to the hospital, join the club - we all do! - but it may not be covered under your plan. Contact us before seeking medical treatment. Otherwise, you may find yourself without coverage for:  

  • Expenses related to a pre-existing medical condition that was not stable and controlled

  • Any expenses once the initial emergency is over should you decline to return home for further medical treatment when recommended by the medical department

  • Any follow-up treatments or ongoing costs once you return to your home province

This is a summary only. It does not include all terms, conditions and exclusions of the plans described. Please refer to the actual plans for complete details of coverage and exclusions.

If you have any questions, please contact us.

Get a travel insurance quote for your next trip

Last Updated: Sep 24, 2019 08:19AM AEST