Travel Insurance: Who do I call for emergency help?

This information is for residents of Helpdesk Global only.

If it's an emergency, call our Emergency Assistance Team 24/7

Phone: +61 2 8263 0470

or call reverse charges* via an operator +61 2 8292 1470 from anywhere in the world


If it's not urgent or you simply need to change your policy then talk to us.

*We'll accept a reverse charges call or you can claim the costs to call our emergency assistance team. Reverse charges calls can be made in most countries by contacting the international operator, however, there may be restrictions when using mobiles. If you aren't sure then ask your hotel reception to connect you. Here are some of the Telstra reverse charges numbers for some carriers overseas.

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Last Updated: Aug 01, 2019 01:59PM AEST