Making claims

  • Sending documentation to support your claim

    As our underwriter recently changed, please select from the below: For policies purchased after 02 December 2018 For policies purchased before 02 December 2018 For policies purchased after 02 December 2018 As your policy may vary depending on your country of residence, ple...

  • What happens if I don't have some of the documents you ask for?

    If you're completing your claim online, and you don't have all the documents we requested from you, don't panic! Sometimes, despite your best efforts, it’s just not possible to get them. Here's what to do. If you've lost (or don't have) a receipt: Provide us with a Credit Card statement tha...

  • How do I create digital documents?

    Your claim will be managed by your insurer, Bupa Global Travel in Denmark for World Nomads. The claims team at Bupa Global may require either original copies of your supporting documentation or they may ask that you scan, attach and email any documentation that will support your claim. It all depen...

  • How do I make a claim if I can't complete it online?

    Your insurer, Bupa will require a description of your claim and supporting documentation in order to proceed with assessing your claim. You can scan and email your supporting documentation through to the claims team at Bupa Global or send them by mail. Be sure to keep a copy, just in case. If you c...