Making claims

  • How to make a claim

    You can claim online while travelling or after you return home through your World Nomads membership. If you are sick or injured, need hospitalisation or emergency medical transportation or repatriation, you must contact the Emergency Assistance Team for assistance and advice. For other situations,...

  • What is the travel insurance policy excess/deductible?

    A policy deductible or co-pay (otherwise known as a policy excess) is the amount you are required to pay for each claim arising from any one event. A USD$100 / EUR €70 policy deductible or co-pay applies for all claims except for Emergency Medical Transport, Evacuation & Repatriation expenses. ...

  • How to contact the World Nomads claims team

    You can check the status of your claim and communicate with the claims team by signing into your membership. You can access your new messages from your home page or old messages from your Insurance page under “Your policies”. Your claim will be managed by your insurer, Bupa Global Travel in De...

  • Can I make a claim whilst I'm away?

    Absolutely! We understand that you might be away for extended periods of time, so our online claims system allows you to submit claims and liaise with our claims people while you are still travelling. Simply log in to your membership page to start the process and follow the prompts to submit your ...

  • Can I wait until I get home to make a claim?

    Yes, of course you can! Provided the incident you are claiming for took place while you were travelling and your policy was valid at the time, you can wait until you return home to submit your claim if this is easier.....no problem at all!

  • What can I claim for?

    Check out the list of policy benefits to see what you're covered for so you'll know what (and how much) you can claim for. To give you an idea, you can claim medical expenses incurred while on your trip and outside your country of permanent residency, medical evacuation and additional expenses, can...

  • Does my travel insurance cover medical costs upfront or do I have to p...

    Who pays depends on what’s happened! If it’s an emergency situation where hospital admission and/or medical evacuation is required, the insurer covers these costs upfront (provided the incident is covered as per the policy wording, of course). You or someone with you would need to contact your rele...

  • I don't have receipts for my personal items. Can I still make a t...

    Yes! Please be aware though that you will still be asked to provide proof of ownership for the stolen or damaged items. We understand that you might not be able to produce such receipts for each and every item, but you still have to 'tip the balance' and should be able to provide evidence of owners...

  • Sending documentation to support your claim

    It is the insurer of your policy who determines what format your supporting documentation must be received in order to proceed with assessing your claim. You can scan and email your supporting documentation through to the claims team at Bupa Global. Email: worldnomads@ihi.com Phone Denmark: +45 7...

  • What happens if I don't have some of the documents you ask for?

    If you're completing your claim online, and you don't have all the documents we requested from you, don't panic! Sometimes, despite your best efforts, it’s just not possible to get them. Here's what to do. If you've lost (or don't have) a receipt: Provide us with a Credit Card statement tha...