Making claims

  • If you're not satisfied with our service

    At World Nomads, we pride ourselves in providing the best service and the best product for our customers always. We’re here to help you and appreciate any feedback to help us improve on our product and service. That said, we do understand that sometimes there can be customers that are not satisfied...

  • How to make a claim

    If you have to make a claim, the easiest way is to claim online. The following guide will step you through how to do this. However, the way you claim is slightly different depending on when you purchased your policy: after 29 Nov 2017 or before 29 Nov 2017. Also read this article if you're havin...

  • What is the travel insurance policy excess/deductible?

    A USD$100 / EUR €70 policy excess applies for all claims except for Emergency Medical Evacuation & Repatriation expenses. Please note, if you require an emergency medical evacuation while in Nepal, a USD $700 / EUR €570 policy excess applies. A policy excess is a deductible or co-pay amount, p...

  • Having trouble submitting a claim?

    Firstly, thanks for your patience. If you're having trouble submitting a claim online, it may be due to a couple of known reasons. Each one is can be solved by following the steps below: 1. Your policy isn't showing in your existing membership If you purchased your policy as a guest (or with a...

  • Can I make a claim whilst I'm away?

    Absolutely! We understand that you might be away for extended periods of time, so our online claims system allows you to submit claims and liaise with our claims people while you are still travelling. Simply log in to your membership page to start the process and follow the prompts to submit your ...

  • How to contact the World Nomads claims team

    Your claim will be managed by your insurer, Bupa Global Travel in Denmark for World Nomads. If you have a question about your claim, please contact the claims team during normal Danish business hours: Phone: +45 70 20 70 48 Email: send the claims team a message World Nomads Claims Bupa Global Tr...

  • Can I wait until I get home to make a claim?

    Yes, of course you can! Provided the incident you are claiming for took place while you were travelling and your policy was valid at the time, you can wait until you return home to submit your claim if this is easier.....no problem at all!

  • What can I claim for?

    Check out the list of policy benefits to see what you're covered for so you'll know what (and how much) you can claim for. To give you an idea, you can claim medical expenses incurred while on your trip and outside your country of permanent residency, medical evacuation and additional expenses, can...

  • Does my travel insurance cover medical costs upfront or do I have to p...

    Who pays depends on what’s happened! If it’s an emergency situation where hospital admission and/or medical evacuation is required, the insurer covers these costs upfront (provided the incident is covered as per the policy wording, of course). You or someone with you would need to contact your rele...

  • I don't have receipts for my personal items. Can I still make a t...

    Yes! Please be aware though that you will still be asked to provide proof of ownership for the stolen or damaged items. We understand that you might not be able to produce such receipts for each and every item, but you still have to 'tip the balance' and should be able to provide evidence of owners...