Help & Emergencies

  • Travel Insurance: Who do I call for emergency help?

    Emergency travel and medical assistance is available through our emergency assistance team 24 hours a day, 7 days a week. Please select the date you bought your policy: Policies purchased on or after 2 December 2018 (GMT) Policies purchased before 2 December 2018 (GMT) For policies purchased ...

  • Travel Insurance scenario: I need a hospital or doctor

    If you need to get to hospital or see a doctor for a sudden and serious illness or after being injured in an accident, then call the emergency assistance team and they can direct you to the nearest, most suitable medical facility. If required, the assistance team can sort out your admission to hosp...

  • Can someone speak my language?

    The emergency assistance team are multi-lingual and are available to help when you need it most. The claims team communicates in English and Danish. The customer services team communicates in English only. (We may use Google translate if you ask a question in another language - please forgive us!)...

  • Travel Insurance: Who to call for Sales & Service

    We're here to help if you have a question about our travel insurance or your policy. From Australia please call 1300 787 375 or from overseas: +61 2 8263 0400 Monday to Friday: 10:00pm - 10:00am (UTC) Saturday: 11:00pm - 7:00am (UTC) Sunday: Closed If you need help in an Emergency, please con...