Ecuador Update - October 13 2019

This information is for residents of Helpdesk Global only.

As our underwriter recently changed, please select from the below:

For policies purchased after 02 December 2018

Ecuador has declared a state of emergency following protests against a government announcement, which ended fuel subsidies after 40 years. 

As the state of emergency has already been declared and the potential for future protests and related actions is now known, there is no cover for claims arising from this strike action for policies purchased after 11:00pm UTC, 3 October 2019.

What is happening?

Local and international media are reporting violents protests are taking place in Quito and that the Ecuadorian government has declared a curfew for 24 hours. A number of governments have also raised their warning levels for travel to Ecuador.

I'm already in the country... what do I do?

If you are in a region of the country experiencing protects or violence, please be careful and follow the instructions of local authorities and contact our Emergency Assistance teams as soon as you can.

If you are planning on traveling to Ecuador but have not yet left:

  1. Check your government's travel advisory on travel to Ecuador.  

  2. ​Contact your airline, cruise or tour operator to check if tourist services are affected.

  3.  If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Refer to your policy wording for more detail or contact our Customer Service Centre to discuss your plans before making any changes.

  4.  Injured or ill? Contact the emergency assistance team as soon as possible. Their details are listed on your Certificate of Insurance or Policy.

  5.  In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us.

You can read more about the situation in Ecuador in our Travel Safety section.  
 

For policies purchased before 2 December 2018



Ecuador has declared a state of emergency following protests against a government announcement, which ended fuel subsidies after 40 years. 

What is happening?

Local and international media are reporting violents protests are taking place in Quito and that the Ecuadorian government has declared a curfew for 24 hours. A number of governments have also raised their warning levels for travel to Ecuador.

I'm already in the country... what do I do?

If you are in a region of the country experiencing protects or violence, please be careful and follow the instructions of local authorities and contact our Emergency Assistance teams as soon as you can.

If you are planning on traveling to Ecuador but have not yet left:

  1. Check your government's travel advisory on travel to Ecuador.  

  2. ​Contact your airline, cruise or tour operator to check if tourist services are affected.

  3.  If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Refer to your policy wording for more detail or contact our Customer Service Centre to discuss your plans before making any changes.

  4.  Injured or ill? Contact the emergency assistance team as soon as possible. Their details are listed on your Certificate of Insurance or Policy.

  5.  In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us.

You can read more about the situation in Ecuador in our Travel Safety section.  

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Last Updated: Oct 16, 2019 04:04AM AEDT