Democratic Republic of Congo unrest

This information is for residents of Helpdesk Global only.

Travel insurance impact - Democratic Republic of Congo (DRC)

As our insurer has changed, please select when you purchased your policy

For policies purchased after 02 December 2018 
For policies purchased before 02 December 2018, please refer to your policy wording

 

For policies purchased after 02 December 2018

As your policy may vary depending on your country of residence, please select from the below.

  1.   For policy holders from the European Economic Area (EEA), (excluding Switzerland)

  2.  For policy holders from all other countries including Switzerland except the UK, Ireland, USA, Canada, Brazil, China, Philippines, Australia and New Zealand.

For policy holders from the European Economic Area (EEA) excluding Switzerland

World Nomads is unable to provide travel insurance cover for travel to the Democratic Republic of Congo (DRC) while the the Irish government has a travel warning in place advising travelers ‘Do not travel’ to the DRC.

 There are a number of reasons cited including safety, and the World Health Organisation declared a Public Health Emergency of International Concern in the DRC on 17 July 2019, following a resurgence and spread of Ebola Virus Disease cases. 

 What if I’m booked to travel to the DRC?

World Nomads will not provide cover for travelers to any of the areas designated ‘Do Not Travel’ by the relevant government department – please check your policy for more information.  This includes medical and baggage cover. If you have purchased the Explorer Plan, then you may have cover for pre-trip cancellation. Please check your policy for more information. 

If you have a trip planned to the Democratic Republic of Congo and are concerned about your travel arrangements, please contact your carrier or tour operator in the first instance to confirm your arrangements.

If you have any other concerns, please contact us.
 

For policy holders from all other countries including Switzerland, except the UK, Ireland, USA, Canada, Brazil, China, Philippines, Australia and New Zealand.

World Nomads is unable to provide travel insurance cover for travel to area’s within the Democratic Republic of Congo (DRC) that have a “Do not travel” warning in place.
 
This follows updated advice by the US Department of State on 15 July 2019, advising travelers ‘Do Not Travel’ to certain areas of the DRC.
 
There are a number of reasons cited including safety, and the World Health Organisation declared a Public Health Emergency of International Concern in the DRC on 17 July 2019, following a resurgence and spread of Ebola Virus Disease cases. 

What if I’m booked to travel to the DRC?

World Nomads will not provide cover for travelers who travel to any of the areas designated ‘Do Not Travel’ by the relevant government department – please check your policy for more information.  This includes medical and baggage cover.

If you have purchased  the Explorer Plan, then you may have cover for pre-trip cancellation.   which states “if you have no option but to cancel your trip as a result of the U.S. Department of State issuing a Do Not Travel warning to the specific area to which you were booked to travel, providing the directive came into force after you purchased this insurance or booked the trip (whichever is the later) and before you left home.”

If you have a trip planned to the Democratic Republic of Congo and are concerned about your travel arrangements, please contact your carrier or tour operator in the first instance to confirm your arrangements.
 
If you have any other concerns, please contact us.


 

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Last Updated: Aug 15, 2019 03:18PM AEST