How to make a claim

This information is for residents of Helpdesk Global only.

You can claim online while travelling or after you return home through your World Nomads membership.

If you are sick or injured, need hospitalisation or emergency medical transportation or repatriation, you must contact the Emergency Assistance Team for assistance and advice.

For other situations, it’s easy to claim online. Just follow these steps:

1. Gather your receipts.

It's helpful to get all of your receipts and invoices together first and submit all expenses for your claim at once. Keep copies of every expense, bill, invoice and report as you will need to provide these to the claims team so they can assess your claim.

2. Sign in.

Sign into your World Nomads membership. Use the links to Insurance >“ Make a Claim ”.

World Nomads Claim Online

3. Choose the type of claim.

You’ll have to submit a new claim for each individual event and type of expense.

World Nomads Claim - Step 1

4. Agree to the terms and conditions.

Also tell us if you do or don’t want us to share your description of what happened with other travellers (we promise to keep your personal details private).

World Nomads claim online T&Cs

5. Enter your bank details.

Once assessed, your claim payout will be sent directly into your bank account. If you don’t know all of your bank information, just put “to be advised” in in each field and press continue. You can update your bank account information after you submit the claim, just go to “Edit my profile” in your World Nomads membership. Sorry, we don't send payments onto your credit card.

World Nomads online claim - bank details

6. Enter your expenses.

List each expense for the amount shown on your receipt/invoice and answer all other questions.

World Nomads online claim - expenses

7. Tell us what happened.

Follow the questions to tell us who was involved, what happened and when.

World Nomads online claim - incident report

8. Submit your claim.

Check your claim details or edit your claim before you submit it. After you press “Submit”, you will be sent an email confirmation that your claim has been submitted and we will pass your claim details onto your insurer’s claims team.

World Nomads online claim - check and submit

9. Communicate with the claims team.

Your claim will be managed by your insurer, Bupa Global Travel for World Nomads. The claims team from Bupa Gloabl Travel  will review your claim and let you know what documentation they need. It can take up to 10 business days to hear from them, depending on how busy they are, so please be patient.

You can sign into your membership to send and read messages about your claim. You can access your new messages from your home page or old messages from your Insurance page under “Your policies”.

You can also call the Bupa Global Travel Claims team in Denmark during business hours: +45 70 20 70 48

World Nomads online claim - messages

10. Send your documentation.

Use the document checklist provided by the claims team to send all documents required to support your claim. You can send these to the claims team by email or post. Don’t forget to attach a copy of your policy certificate or reference to your policy number/claim number so the claims team know who they belong to! If you send originals by post, make sure you keep a copy, until the case has been assessed and closed.

World Nomads Claims Bupa Global Travel 8, Palaegade DK-1261 Copenhagen K Denmark

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Last Updated: Nov 17, 2016 10:41AM AEDT