Travel Insurance: Who do I call for emergency help?

This information is for residents of Helpdesk Global only.

Emergency travel and medical assistance is available through our emergency assistance team 24 hours a day, 7 days a week.

As we’ve recently changed our insurer, please select the date you bought your policy for the correct emergency assistance team contact details:

Policies purchased on or after 2 December 2018 (GMT)

Policies purchased before 2 December 2018 (GMT)

For policies purchased on or after 2 December 2018, your World Nomads policy is backed by certain underwriters at Lloyd's:

For 24/7 Emergency Assistance contact:

  • Phone: +353 21 237 8008 or +353 21 237 8009 or +61 2 8263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.) 

  • Email:

You'll need the international dialing code or just the plus sign (+) to dial the number correctly on your mobile phone.
Please have your policy number and local phone number handy when you call. 

For policies purchased before 2 December 2018, your World Nomads policy is backed by Bupa:

Call the Bupa Global Assistance team in Denmark. They're available 24 hours a day, 7 days a week:

Phone: +45 70 23 24 61

Calls are not toll free. You can claim your itemised call costs.

Text message: +45 42 41 30 00
(Include your policy number in the text message. No phone calls.)


Not a medical or travel emergency?

If it's not urgent or you simply need to change your policy? Then talk to us.

Get a travel insurance quote for your next trip

Last Updated: May 01, 2019 08:59AM AEST