Travel Insurance: Who do I call for emergency help?

This information is for residents of Helpdesk Global only.

Emergency travel and medical assistance is available through our emergency assistance team 24 hours a day, 7 days a week.

Please select the date you bought your policy:


Policies purchased on or after 2 December 2018 (GMT)

Policies purchased before 2 December 2018 (GMT)

For policies purchased on or after 2 December 2018, your World Nomads policy is backed by certain underwriters at Lloyd's:

For 24/7 Emergency Assistance contact:

  • Phone (travelers from EEA countries): +353 21 237 8008 or  +61 2 8263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.) 

  • Phone (travelers from other countries): +353 21 237 8009 or +61 2 8263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.) 

  • Email: assist@worldnomads.com

You'll need the international dialing code or just the plus sign (+) to dial the number correctly on your mobile phone.
Please have your policy number and local phone number handy when you call. 

Please note:

European customers (excluding Irish residents): For policies purchased on or after 1 August 2019: Your policy is underwritten by XL Insurance Company SE; For policies purchased between 17 January 2019 and 31 July 2019: Your policy is underwritten by Lloyd’s Insurance Company SA; For policies purchased between 2 December 2018 and 16 January 2019: Your policy is underwritten by certain underwriters at Lloyd’s.

All other customers (excluding residents of Australia, Brazil, Canada, China, EEA, Ireland, New Zealand, Philippines, UK and USA):  For policies purchased on or after 1 August 2019, your policy is underwritten by nib Travel Services Limited; For policies purchased between 2 December 2018 and 31 July 2019: Your policy is underwritten by nib Travel Services Limited, formerly known as Nomadic Insurance Limited.

For policies purchased before 2 December 2018, your World Nomads policy is backed by Bupa:

CCall the Bupa Global Assistance team in Denmark. They're available 24 hours a day, 7 days a week:
Phone: +45 70 23 24 61
Calls are not toll free. You can claim your itemised call costs.
Text message: +45 42 41 30 00
(Include your policy number in the text message. No phone calls.)
Email: emergency@ihi.com

Not a medical or travel emergency?

If it's not urgent or you simply need to change your policy? Then talk to us.
Please note:
For policies purchased before 2 December 2018: Your policy is underwritten by Bupa.

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Last Updated: Aug 01, 2019 01:59PM AEST