For information relating to policies purchased prior to 17 June 2021, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 17 June 2021 please see below.
Yes, cover may be available if you are planning on going on a working holiday, depending on the type of work you'll be doing.
When you have the appropriate working visa for the country you're planning to work in and the appropriate qualification, certification or license for that work (where applicable), cover may be available for:
Special conditions and Special exclusions apply to certain work activities and you may be required to pay an additional premium.
Work is defined as any work, including work placements, incidental work, volunteer work and work experience, paid or unpaid. If you’re going to be working with animals, or it’s a possibility, let us know so we can confirm whether or not there’s cover available.
If something happens while at work and you’re in need of medical evacuation, or if you are hospitalised and incur emergency medical expenses abroad, you’ll first need to contact your private medical insurance (PMI) provider (if applicable) and follow their emergency medical procedures and their claims procedures. Cover available under this travel insurance policy is in excess of any cover provided by your PMI. Also, provide us with details of your PMI provider to help us coordinate your care. Where your PMI provider does not cover you, contact our 24/7 Emergency Assistance team before incurring medical costs.
You must let us know how you are going and keep in contact with our EA team until you no longer require treatment or assistance.
If you’re planning on working or volunteering overseas, there may be cover for some Coronavirus-related events.
For policies purchased after 17 June 2021: if you get sick with COVID-19 while overseas and it is not considered a pre-existing medical condition (as defined in the Policy Wording), we have cover for emergency medical overseas expenses, evacuation and repatriation, if medically necessary. In addition, for UK travellers who have purchased an Explorer Plan, we have cover for some COVID-19-related events to assist our travellers.
You can check out our Coronavirus cover article which has all of the details, including benefit limits and exclusions.
Here are some of the main things that aren’t covered:
The policy isn’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the Policy Wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered, get in touch.
We’re here to help if you have a question about travel insurance.
For policies purchased on or after 1 November 2018:
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For policies purchased before 1 November 2018:
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice.